Privacy Policy – How slopk Handles Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how slopk ("slopk", "we", "us", "the Platform") collects, uses, stores, and protects the personal data of users ("Player", "User", "you") who register for and use the slopk online casino and sports betting platform accessible at slopk.com.

slopk is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all personal data collected via the slopk website, mobile browser interface, and any communications between slopk and its players — including Pakistani players using JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah for PKR deposits and withdrawals.

By creating a slopk account or continuing to use the slopk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the slopk platform.

2. Personal Data We Collect

slopk collects the following categories of personal data from players:

slopk does not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect biometric data beyond KYC photographs, and we do not collect religious, political, or health-related data from players.

3. How slopk Uses Your Personal Data

slopk uses the personal data collected from Pakistani players for the following purposes:

• Account creation and management — establishing and maintaining your slopk account, including login authentication via your Pakistani mobile number
• Identity verification — conducting KYC checks using your CNIC to confirm eligibility, verify age (18+), and comply with anti-money laundering obligations
• Payment processing — facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, and bank transfer channels
• Platform operation — providing access to casino games, live dealer tables, slots, crash games, and cricket betting markets
• Fraud prevention and security — monitoring for unusual account activity, duplicate registrations, and potential abuse of bonuses or payment systems
• Customer support — responding to player queries, resolving disputes, and managing responsible gaming requests
• Legal compliance — retaining records as required by applicable financial, gaming, and anti-money laundering regulations
• Responsible gaming — monitoring betting patterns that may indicate problem gambling and offering appropriate intervention tools
• Service improvement — analysing aggregated, anonymised usage data to improve the slopk platform for Pakistani players

slopk does not use your personal data for unsolicited third-party marketing and does not profile players for sale to external commercial parties.

4. Legal Basis for Processing

slopk processes personal data on the following legal bases:

• Contractual necessity — processing required to provide the slopk service you signed up for, including account management and payment processing
• Legal obligation — processing required to comply with KYC, anti-money laundering, and record-keeping obligations imposed by applicable gaming and financial regulations
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your privacy rights
• Consent — for optional communications where consent is obtained separately and can be withdrawn at any time

5. KYC Verification & CNIC Data

slopk is required to verify the identity of all players before processing PKR withdrawals. This verification process ("Know Your Customer" or KYC) involves collection and review of your Computerised National Identity Card (CNIC) or equivalent government-issued identification.

CNIC images and data submitted to slopk are used solely for the purpose of identity verification. They are stored on encrypted servers and are not shared with third parties except where required by applicable law or by authorised verification service providers operating under strict data processing agreements with slopk.

slopk will retain KYC documentation for the minimum period required by applicable regulatory obligations, which is typically five (5) years from the closure of an account or the last transaction, whichever is later. After this retention period, KYC documentation is securely deleted or anonymised.

6. PKR Transaction Data

All PKR deposit and withdrawal transactions processed on slopk — including those made via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah — are logged and retained as part of slopk's financial record-keeping obligations. Transaction data includes the amount, timestamp, payment method reference, and account identifier associated with each transaction.

Transaction data is shared with your chosen payment provider solely to the extent necessary to process the transaction. Payment providers operate under their own privacy policies, which govern how they handle data on their end. slopk does not store full JazzCash or Easypaisa account credentials — only the reference identifiers required to reconcile transactions.

Transaction records are retained for a minimum of five (5) years for regulatory compliance purposes. Aggregated, anonymised transaction data may be used internally for financial reporting and platform analytics.

7. Cookies & Tracking Technologies

slopk uses cookies and similar tracking technologies on the slopk.com website. The following types of cookies are used:

• Essential cookies — required for the slopk platform to function, including session management, slopk login state, and security tokens. These cookies cannot be disabled without disrupting platform functionality.
• Functional cookies — remember your preferences such as language settings and game lobby layout. These enhance your slopk experience but are not strictly essential.
• Analytics cookies — collect anonymised data about how players navigate and use the slopk platform, helping us identify areas for improvement. Data collected via analytics cookies cannot be used to personally identify you.

slopk does not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites. You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to log in to and use the slopk platform.

8. Data Sharing & Third Parties

slopk does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Game providers — Evolution Gaming, Pragmatic Play, PG Soft, JILI, and other licensed game suppliers receive necessary session data to deliver game content. These providers operate under their own regulatory frameworks and data protection obligations.
• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction reference data required to process your PKR deposits and withdrawals.
• KYC verification services — authorised third-party identity verification providers may process your CNIC data under strict contractual data processing agreements with slopk.
• Legal and regulatory authorities — slopk will disclose personal data to law enforcement agencies, financial regulators, or courts when required to do so by applicable law, court order, or regulatory direction.
• Fraud prevention services — anonymised or pseudonymised data may be shared with industry fraud prevention networks to detect and prevent multi-platform account abuse.

All third parties with whom slopk shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.

9. Data Retention

slopk retains personal data for the following periods:

• Active account data — retained for the duration of your slopk account plus five (5) years following permanent account closure
• KYC and CNIC documents — retained for five (5) years from the date of verification or account closure, whichever is later
• PKR transaction records — retained for a minimum of five (5) years for regulatory compliance
• Game session logs — retained for three (3) years for dispute resolution purposes
• Support communications — retained for two (2) years from the date of the communication

After applicable retention periods expire, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes.

10. Your Data Rights

As a player on the slopk platform, you hold the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data slopk holds about you at any time
• Right to rectification — you may request correction of inaccurate or incomplete personal data held on your slopk account
• Right to erasure — you may request deletion of your personal data, subject to slopk's legal retention obligations (for example, KYC and transaction data must be retained for regulatory periods regardless of deletion requests)
• Right to restrict processing — you may request that slopk restrict processing of your personal data in certain circumstances
• Right to data portability — you may request a machine-readable copy of personal data you have provided to slopk
• Right to object — you may object to processing of your personal data based on legitimate interests where you believe your privacy rights outweigh those interests
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact slopk support via live chat or at the email address provided in section 13 of this Policy. slopk will respond to verified requests within 30 days.

11. Data Security

slopk implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and slopk servers
• Encrypted storage for all personal and financial data at rest
• Access controls restricting personal data access to authorised slopk personnel on a need-to-know basis
• Two-factor authentication for slopk account access using SMS OTP to your Pakistani mobile number
• Regular security reviews and vulnerability assessments of the slopk platform
• Automatic session timeout for inactive slopk login sessions

While slopk takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your slopk login credentials and for notifying slopk immediately of any suspected unauthorised access to your account.

12. Changes to This Privacy Policy

slopk may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, slopk will notify registered players via SMS to their registered Pakistani mobile number or via an on-screen notification upon next slopk login. The updated Policy will display the revised "Last Updated" date at the top of the page. Continued use of the slopk platform following the effective date of an updated Policy constitutes your acceptance of the revised terms.

13. Contact slopk About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or slopk's handling of your personal data, you may contact our Data Protection team through the following channels: